Return and Repair Policy

Our goal is to provide customers with total quality satisfaction. By repairing our own defects we obtain the opportunity to observe and correct all non-conformities, limit the risk of repeating the same errors, and provide our customers with personal attention to their quality concerns.

Customers are requested to contact our Customer Service Department immediately upon receipt of any furniture deemed to be unsatisfactory so we may assess the severity of any non-conformances.

1. Lind Furniture will not accept any returns unless our Customer Service Dept. has been notified and a Return Authorization Form & Number has been issued.
2. The store must arrange transportation of the product from the customer's place to Lind Furniture in case the repair has to be done at the factory.
3. Freight charges for any repairs/returns must be pre-paid and will be credited back to the customer if the repair/return was necessary because of manufacturing defect.
4. Lind Furniture requests the option of servicing any repairs. Our service representatives will visit customers on-site to make repairs (within reasonable traveling distance). However, in the event that a customer is constrained to have repairs done by an outside source, a Repair Authorization Form must be issued by our Customer Service Dept. before any job is undertaken.
5. The customer can claim the expenses for a repair done by an outside source within 30 days from the date the service is completed.
6. All warranties become VOID on any furniture that has been repaired by an outside source, without proper authorization from Lind Furniture.